Capture the request
Identify where the enquiry arrives and the information needed to handle it.
Interpret and route
Work out what the person is asking for and which workflow or owner should handle it.
Follow through
Make the next action visible: answer, booking, follow-up or a handoff for a person to resolve.
Questions before building
- Which questions have reliable answers?
- What happens when availability or request details are unclear?
- Who owns an enquiry that cannot be handled automatically?
- How would the team know a booking or handoff succeeded?
The diagram describes the public project concept. It is not evidence that every external integration is operational.