Selected professional delivery
Business analysis, systems integration and delivery in operational settings.
Planned and coordinated delivery of the iTrust Service Advisor mobile application, and supported the Voice of Customer platform. Also led data-warehouse work on the Rev8 Autoline ERP, including extraction flows, business rules and reporting structures.
Project recognition: CIO Top 100 Projects Awards, 2013 and 2015.
Read the delivery caseLed phase-one Anaplan and data-integration work within six months. Mapped business processes and data flows, working across business users, platform teams and vendors. Also developed an office-capacity booking application within two weeks during the COVID-19 period.
Regional scope: planning, ERP integration, CRM and operational applications.
At MOM, translated policy and operational needs into application requirements, user stories and acceptance criteria. At GovTech, supported procurement workflow redesign, reporting and platform enablement, working with business and technical stakeholders.
Contribution: business analysis, delivery coordination, UAT and adoption.
CIO Top 100 recognition relates to the Borneo Motors projects and their teams.
Career history
Business discovery, operational diagnostics, workflow redesign and practical AI exploration. Develops lightweight prototypes and delivers professional AI learning.
Analysed BPO service-delivery workflows, operational bottlenecks and improvement priorities. Developed process recommendations, implementation blueprints and governance structures.
Translated policy and operational needs into requirements, user stories and acceptance criteria. Supported stakeholder alignment, delivery readiness and UAT.
Coordinated customer and seller technology initiatives across six Southeast Asian markets, working with regional stakeholders and China- and Vietnam-based teams.
Supported procurement workflow redesign, platform enablement, reporting and analytics. Connected cross-agency requirements with digital delivery and adoption.
Worked on JD Edwards, Anaplan and regional CRM initiatives. Mapped business processes and data flows, coordinated vendors and supported testing and adoption.
Led SAP product-data standardisation and code unification. Supported planning improvements through feasibility analysis, process mapping and business rules.
Delivered automotive business-system initiatives spanning service-advisor mobility, Voice of Customer, Rev8 Autoline data warehousing, reporting and user adoption.
IT operations, infrastructure, SAP implementation support, vendor coordination and business continuity.
Systems administration, virtualisation, remote support, website administration and disaster recovery planning.
Manufacturing systems support, operational reporting and web-based tracking and scheduling tools.
Systems support, disaster recovery, training, payroll and HR systems, and early operational web applications.
Current practice
Applied work that builds on my business and systems background.
I design and facilitate practical AI learning, including programmes delivered through AgileAsia–SUTD engagements. The emphasis is on real work, evaluating outputs and retaining human judgement.
My current work includes digital experiences and prototypes for operational workflows, from coaching feedback to meeting preparation and invoice follow-up. Prototype work is distinguished from enterprise delivery.
Selected workInformatics Computer School · Singapore
Singapore Polytechnic
Global Skill Development Council (GSDC) · Issued May 2026
ICAgile Certified Professional · Awarded August 2020
AWS training · Course completion, February 2021
A workflow problem, a project or a professional opportunity. A short note is enough to begin.