Enterprise delivery · Career case
The work & my contribution
- What was the problem?
- Automotive service work needed tools for service advisors, a way to capture customer feedback and usable information from the Rev8 Autoline ERP.
- What was my role?
- Assistant IS Manager / Project Manager at Borneo Motors Singapore, October 2012–July 2017. I planned and coordinated iTrust delivery, supported Voice of Customer implementation and led data-warehouse work as part of the delivery teams.
- What did I deliver?
- iTrust Service Advisor mobile application delivery; Voice of Customer implementation support; ERP extraction flows, business rules, source-to-stage-to-target mappings and reporting structures.
- What happened?
- The iTrust and Voice of Customer projects received CIO Top 100 Projects recognition in 2013 and 2015 respectively. The awards recognise the projects and their teams; no quantified operational improvement is claimed here.
- Why does it matter?
- Connecting operational needs, enterprise systems, data and delivery responsibilities across several business initiatives.