Understand the work before choosing the tool.
Make Work Flow brings together a framework, common workflow patterns and field notes. It supports how I work through Harvest Point Consulting.
Observe the work
Understand what actually happens, including the exceptions.
Map the flow
Make the movement of information, responsibility and decisions visible.
Find the friction
Identify where work stalls, repeats or depends on someone’s memory.
Redesign the handoff
Clarify what the next person needs and who owns the outcome.
Add automation carefully
Choose where technology helps, with clear boundaries for human judgement.
How this connects to the practice
The methodology is public thinking. Harvest Point Consulting is where I apply it to a business’s own context, requirements and constraints.
The published site includes field notes and six use-case patterns. Its downloadable resources are currently marked “Coming soon”. A separate booking demonstration illustrates one conversational workflow; it is not evidence of a customer deployment.